How to Remove a Google Review?
Introduction:
In the past, people were hesitant before buying something from someone as there was no way to identify whether the product is really good for them or not. However, people in today’s world don’t face such problems because they are just one click away from getting detailed information about a business.
For instance, before going to a restaurant you will just open Google, search for that restaurant and see the reviews which help you to understand whether you should be going or ordering from that restaurant or not. Studies also show that about 82% of customers rely on reviews. If they see positive reviews then they will prioritize a business otherwise, they wouldn’t. Hence, having a positive review on a website is very important.
What is a Google Review?
A Google review is a customer’s remark about a business that can be read publicly on the company’s Google profile. Google reviews contain an average score, written remarks, and occasionally videos or pictures. The feedback is connected to the reviewer’s Google account, containing their username and user photo, allowing visitors (and businesses) to confirm their review’s credibility.
To determine whether the review you are searching for is a Google review or not, you have to see some elements which include the “Google reviews” word on top of the review list, no names of other companies present in the reviews and a rating scales from one to five is there. It may or may not be available but it can help you understand whether it’s a Google review or not.
Why Do People Give Negative Reviews on Google?
People usually give bad reviews on Google because of multiple reasons. Understanding these can help businesses to resolve the issues effectively and enhance customer satisfaction ratio. There are some reasons due to which your business can get negative reviews on Google:
- If services or products didn’t meet with customer’s expectations then they express their disappointment by giving a negative review. For example, malfunctioning products or delayed delivery can compel them to give a bad review.
- If customers are encountering issues or have some concerns but they are ignored or not addressed properly then they can give a bad review because of this frustration. For instance, a restaurant continually ignoring repeated complaints about food.
- When customers do not get the experience that they were expecting or promised by your business then they get dissatisfied. For example, an overhyped advertisement that didn’t actually offer the services.
- Inattentive, unhelpful or rude customer service representatives can create a negative impression which can lead them to leave a bad review. For instance, dismissive behaviour or long wait times from staff members.
- If the product price doesn’t justify its quality then it can lead them to show dissatisfaction online.
Is it Possible to Get a Google Review Removed?
Yes, this is possible to remove a bad review from google. If you know that the review on your company’s Google profile is fake or defamatory then you can take steps for removing google reviews. If you get into a situation where you have to remove Google reviews from business fastly, then you need to generate positive reviews at the same time as this will create a balance.
The best way to remove negative google reviews is to adjust it in the numerous good reviews. For instance, if you have got some bad reviews on your business then the best way to make it invisible for customers is to generate positive reviews. If you do this then you would get a google review removed in these positive reviews.
How to Remove a Bad Review from Google?
There is a way for removing google reviews (negative reviews) and we are going to explain it to you. So, first of all, open Google Maps and find your business. If you don’t know how to find it then just type your business name and it will be shown on Google Maps. Now find the review on Google reviews page.
On Google review page, you will see different kinds of reviews so just flag the inappropriate review and select the option “Google Report Review”. In the Google remove a review section, you will see different scenarios with which you find it inappropriate and want to review it so just click on the most relevant option. After clicking on the option, your google report review will get submitted.
As you know now how to remove a really bad google review, we will be discussing when you should flag a review.
When you Should Flag a Google Review?
As per Google rules, if any review is against its user terms and conditions it would be deleted automatically and if somehow it is not then you can report a review on Google manually. If you notice any review that falls into the following categories given below then you can request to remove negative google reviews immediately.
Off Topic:
For Google, users are the first priority and Google always ensures that its users are getting precise and updated information about your business. Hence, if you see comments that don’t align with your organization or customer experience then you should flag it immediately.
Spam:
Some businesses provide services that are not legal and are not real at all. Google prohibits users from giving reviews containing website links or email addresses that are spammy. It also includes images that are promoting special offers or services.
Offensive Reviews:
Google will delete any sort of content that falls into the category of profane, obscene or offensive. Moreover, threatening reviews or disrespectful reviews will also be deleted by Google. If you see any reviews that fall into this category then you should surely flag it to protect your brand’s image.
Bullying:
Leaving an abusive review in opposition to an individual in particular, such as an owner of a company, clients, workers, or partners, constitutes harassment or discrimination, and Google strongly opposes the act. Such reviews may lead to serious consequences for the reviewer.
Hate Speech:
If your review contains inappropriate and harmful language about a group or an individual depending on their identity, Google will consider it as hate speech or discrimination. Such reviews are the base for the removal of reviews by Google or business owners who report a review on Google.
How to Deal with a Bad Review?
Negative reviews can badly impact your business’s online reputation so it is important to deal with such reviews appropriately. So here are some ways to handle negative reviews like a pro:
- Don’t just leave the negative review as it is, respond to it on time professionally. Go through your customer’s concerns and provide them a solution for their specific problem. This represents that you give priority to your customer’s feedback and find a way to resolve it.
- Always respond to negative feedback positively. Never get defensive or aggressive as it can make things even worse. Rather than being aggressive just thank the customer for their patience and focus on identifying new ways to solve the problem.
- If the issue needs to be properly discussed then offer your customer a way to contact you directly. You can provide them your phone number or email address in order to resolve the issue. This will showcase your commitment to fix your customer’s issues.
Conclusion:
To conclude this whole topic, we would say that it is definitely possible to remove google reviews from business by following the above mentioned steps. However, the most important thing is to improve your services and focus on providing the best customer experience. Doing this will help your business to get positive Google reviews from your satisfied customers. Always remember that each positive review counts and helps you to increase your online reputation.
With the correct tools and techniques, you can not only deal with the negative reviews but you can also create a strong impression for your new customers that assist your business to shine.